Security operations, SOC & MDR

Make security signals useful

Security tools generate alerts, but an alert alone is not a response. We help define the assets and events that matter, connect relevant telemetry, and develop detection and investigation workflows. The service can cover the design and operation of a security operations centre and managed detection and response, according to your requirements.

The starting point is a review of existing tools, log availability, access requirements, and operational responsibilities. We identify visibility gaps and agree which systems and event sources the service will cover.

Agree how incidents will be handled

Detection rules need tuning to the environment. Investigation procedures should explain how alerts are triaged, what evidence is collected, and when a case is escalated. Containment actions need clear authority, particularly when they may affect business operations.

Coverage hours, response targets, supported systems, retention, and escalation responsibilities are defined in the service agreement. Regular reviews can track recurring issues, detection gaps, and improvement actions without turning alert volume into a substitute for effectiveness.

Define monitoring coverage before connecting tools

Monitoring is useful when it covers the systems that matter and produces a response someone can carry out. We map endpoints, identities, email, network devices and cloud services against business priorities. For each source, we review available records, ownership and collection gaps. The resulting coverage plan identifies what can be observed today and which dependencies need work before detection can be relied upon.

Build detection around relevant scenarios

An unusual administrator sign-in, a suspicious mailbox rule and unexpected endpoint activity may need to be considered together. We design and tune agreed detection scenarios around your environment, with context about critical assets and normal working patterns. Analysts need enough information to decide whether an alert merits investigation, while routine benign activity should have a documented handling path.

Connect MDR escalation to actual authority

Managed detection and response requires clear decisions about who may isolate a device, disable an account or contact a business owner. We agree escalation thresholds, communication channels and approval boundaries with your team. Coverage hours, response objectives, out-of-hours contacts and exclusions belong in the service agreement. A monitoring dashboard alone does not establish these operational commitments.

Review service quality through useful measures

A review can examine source availability, time spent waiting for decisions, recurring alert causes and actions still open with system owners. These measures help improve the service rather than reward a large volume of notifications. Detection changes, incident lessons and significant infrastructure changes feed into the next tuning cycle, with the business impact explained for management.

Common questions